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Welcome to msrastah.com – a global fashion brand dedicated to delivering premium service across the world. Below is everything you need to know to get help with your orders, shipping, returns, or general questions.
For assistance, reach out to the appropriate contact below:
Support Hours: You can contact us anytime, 24/7.
Response Time: Within 24–48 business hours
We proudly ship worldwide using trusted courier partners (e.g. DHL, FedEx, UPS).
| Region | Estimated Delivery | Free Shipping Threshold |
|---|---|---|
| United Kingdom | 1–2 business days | Orders over £400 |
| United States & Canada | 4–7 business days | Orders over $500 |
| European Union | 3–5 business days | Orders over €450 |
| Rest of World | 10–15 business days | Orders over $600 |
Duties & VAT: Import taxes and duties are the responsibility of the buyer and are not included at checkout.
We accept returns and exchanges for eligible orders.
Return Window: Within 14 days of delivery
Conditions:
Items must be unworn, unwashed, and have original tags and packaging
Items must be in resaleable condition
Final Sale Items: Products purchased at a discount (except for the first-time “WELCOME” code) are non-returnable.
How to Return:
Customers are responsible for return shipping costs.
Yes – choose Express Shipping at checkout (available in UK regions).
Refunds are issued within 5–7 business days after we receive your item.
Yes, if the size is in stock. Contact us to reserve an item before sending your return.
We’re proud to serve customers in the UK, EU, North America, the Middle East, Asia, and beyond. Wherever you’re shopping from, our team is here to ensure you have an exceptional experience with Rastah.
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